Privacy Policy

Last Updated: 

At Akushi Foods, your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, place an order, subscribe to our mailing list, contact us, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, contact us, or subscribe to our newsletter, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Order details
  • Payment confirmation details
  • Customer support messages
  • Any other information you choose to provide

Payment Information

Payments are processed through secure third-party payment providers. We do not store your full card details or banking information on our website.

Your payment provider may collect and process payment information according to its own privacy and security policies.

Website Usage Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on the website
  • Referral source
  • Cookies and similar tracking data

This helps us improve our website, customer experience, security, and marketing.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Confirm payments
  • Communicate with you about your order
  • Provide customer support
  • Send order updates and delivery information
  • Manage refunds, returns, and exchanges
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Send marketing emails, offers, and updates where you have subscribed or given consent
  • Comply with legal, tax, accounting, and regulatory obligations

3. Marketing Communications

If you subscribe to our newsletter or marketing updates, we may send you emails about our products, offers, recipes, promotions, and store updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We do not sell your personal information to third parties.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your cart and preferences
  • Understand how visitors use our website
  • Improve website speed and functionality
  • Support analytics and marketing
  • Keep the website secure

You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

5. Sharing Your Information

We may share your information only where necessary with:

  • Payment processors
  • Delivery and logistics partners
  • Website hosting providers
  • Email marketing platforms
  • IT and security service providers
  • Professional advisers, where required
  • Government, legal, or regulatory authorities where required by law

These third parties are expected to handle your information securely and only for the purpose for which it was shared.

6. Delivery and Shipping Partners

To deliver your order, we may share your name, phone number, delivery address, and order details with our delivery partners.

This information is shared only for order fulfilment and delivery purposes.

7. Data Security

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or digital storage system is completely secure. We encourage customers to use strong passwords and keep their account details confidential.

8. How Long We Keep Your Information

We keep your personal information only for as long as necessary to:

  • Fulfil your order
  • Provide customer support
  • Maintain business records
  • Meet tax, legal, accounting, and regulatory requirements
  • Resolve disputes
  • Prevent fraud and abuse

When your information is no longer required, we will delete, anonymize, or securely store it as required.

9. Your Privacy Rights

Depending on applicable data protection laws, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where legally possible
  • Object to certain types of data processing
  • Withdraw consent for marketing communications
  • Request restriction of processing
  • Request transfer of your data where applicable
  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details provided below.

10. Children’s Privacy

Our website and products are not directed at children. We do not knowingly collect personal information from children without the consent of a parent or guardian.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

11. Third-Party Links

Our website may contain links to third-party websites, payment gateways, delivery platforms, or social media pages.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

12. International Services

Some of the tools we use, such as email marketing, analytics, payment, or hosting services, may process data outside Nigeria.

Where this happens, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable data protection requirements.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

Any updates will be posted on this page with the revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Akushi Foods
Email: info@akushifoods.com
Call: 09137152495
WhatsApp: 09137152495
Address: 7 Okonni Close, Sunnyvale Estate Abuja