At Akushi Foods, we want every customer to receive their order in good condition and feel confident shopping with us. Please read our Refund and Returns Policy carefully before placing an order.

1. Returns

Due to the nature of food and consumable products, we only accept returns where the item is:

  • Damaged on arrival
  • Incorrectly supplied
  • Defective or unsafe to use
  • Unopened, unused, and in its original packaging

To request a return, please contact us within 48 hours of receiving your order with your order number, clear photos of the item, and a brief description of the issue.

Items must be returned in the same condition in which they were received. We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns for:

  • Opened food items
  • Used or partially consumed products
  • Products with broken seals or damaged packaging caused after delivery
  • Items damaged due to improper storage after delivery
  • Sale, clearance, or promotional items, unless they arrive damaged or incorrect

3. Refunds

Once your return request is approved and the returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed through your original payment method or another agreed payment method. Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

Refunds may be full or partial depending on the condition of the item and the circumstances of the return.

4. Exchanges

We offer exchanges only where an item is damaged, defective, or incorrectly supplied.

If your exchange request is approved, we will replace the item with the correct product, subject to availability. If the item is no longer available, we may offer a refund, store credit, or a suitable alternative.

5. Gifts

If the item was purchased as a gift and shipped directly to you, you may be eligible for an exchange or store credit, provided the item meets our return conditions.

If the gift giver had the order shipped to themselves before giving it to you, any approved refund will be issued to the original purchaser.

6. Shipping and Delivery Issues

Please ensure your delivery details are correct before placing an order. We are not responsible for failed deliveries caused by incorrect addresses, unavailable recipients, or incomplete contact information.

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery so we can investigate and resolve the issue.

Shipping fees are generally non-refundable unless the return is due to our error, such as sending the wrong item or a damaged product.

7. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Where we are responsible for the issue, we may arrange pickup, reimburse reasonable return shipping costs, or provide another suitable solution.

We recommend using a reliable delivery service when returning items, as we cannot guarantee receipt of returned goods sent through third-party couriers.

8. Order Cancellations

Orders may be cancelled before they are processed or dispatched. Once an order has been dispatched, it cannot be cancelled and will be treated under our returns process.

9. How to Request a Return, Refund, or Exchange

To request a return, refund, or exchange, please contact us at:

Email: info@akushifoods.com
Call: 09137152495
WhatsApp: 09137152495
Order Number: [Insert order number when contacting us]

Please include clear photos where applicable and a short explanation of the issue.

10. Final Decision

All refund, return, and exchange requests are reviewed on a case-by-case basis. We reserve the right to make the final decision based on the condition of the product, the nature of the complaint, and the timing of the request.